Shipping policy

1. Shipping Locations

We currently deliver to all mainland UK addresses (including England, Scotland, Wales and Northern Ireland). We also deliver to the following locations:
  • Channel Islands
  • Isle of Man
  • Scottish Highlands & Islands
We currently offer international shipping to Australia, Canada and USA, starting from £15.

2. Delivery Times &Postage and Packaging Costs

Additional packaging fee included in the delivery cost. I do not profit from delivery charges and packaging fees.


Service Estimated Delivery Cost Free Shipping Threshold
Standard Delivery 3-5 working days £3.99 Orders over £35
Express Delivery Next working day (order before 12pm) £4.99 Orders over £100
Highlands / Islands 3–5 working days £4.95 Orders over £45
Working days are Monday to Friday, excluding public holidays in England & Wales.

Order cut-off times apply: orders placed after 12pm will be processed the next working day.

3. Order Processing

  • All orders are processed within 1–3 working days of payment confirmation.
  • We will send you a confirmation email when your order is received, and a second email with tracking information once it has been dispatched.
  • Please ensure you provide a correct and complete delivery address including contact number, to avoid delays or failed deliveries.

4. Delivery & Tracking

  • All orders are sent via tracked courier services. You can track your parcel at any time using the link provided in your dispatch email.
  • If no one is available to accept delivery, the courier will leave a card with instructions to rearrange delivery or collect from a local access point.
  • We are not responsible for delays caused by the courier service, weather conditions, industrial action or other circumstances outside of our control.

5. Missing or Damaged Orders

  • If your order has not arrived within 7 working days of dispatch, please contact us so we can launch an investigation with the courier.
  • If your parcel or items arrive damaged, please take photos of the packaging and goods, and contact us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.

6. Returns & Exchanges

  • You may return unused, undamaged items within 14 days of delivery for a refund or exchange.
  • Custom or personalised items are non-returnable unless faulty.
  • Return postage is at your own cost unless the return is due to our error or faulty goods.
  • For full details please see our separate Returns Policy.

7. Contact Us

If you have any questions about our shipping policy, please get in touch:
  • Email: contact@rowe-bestbynature.co.uk
  • Phone: 02035031231 (10am–5pm, Monday to Friday)
  • Address: 483 Green Lanes London N13 4FG