FAQ

Frequently Asked Questions

Room Sprays & Diffusers

📦 Product Basics

What’s the difference between your room sprays and diffusers?
  • Room Spray: An instant burst of fragrance – perfect for refreshing spaces, linens, or soft furnishings immediately. Lasts 2–4 hours on average.
  • Reed Diffuser: Continuous, gentle scent that lasts 8-13 weeks with no heat or electricity needed. Ideal for ongoing fragrance in any room.
Are your products safe for pets and children?

All our formulations are non-toxic, cruelty-free, and made with skin-safe, high-quality fragrance oils. For pets: keep diffusers out of reach of cats and dogs, and avoid spraying directly near their bedding or feeding areas. We recommend using sprays in well-ventilated rooms and letting them settle before children or pets enter. 

Do you use natural or synthetic ingredients?

Our bases are 100% natural and we use a blend of premium natural essential oils and high-quality, phthalate-free fragrance oils to create long-lasting, true-to-scent aromas that are gentle on surfaces and air quality. All ingredients comply with UK and EU safety standards.
How long will the scent last?
  • Room spray: 2–4 hours depending on room size, airflow, and surface type.
  • Reed diffuser: 8-13 weeks; flip reeds every once a week to refresh the scent throw.
Will the spray stain fabrics  or surfaces?

My room sprays and diffusers are safe on certain fabrics. Spray My room sprays in the air, on bedding, curtains and carpet for a long lasting scent. Place your diffuser on a coaster. Do not place the diffuser directly onto polished, paint plastic or leather surfaces.

🛒 Orders & Delivery

How do I place an order?

You can order directly through our website, email us at contact@rowe-bestbynature.co.uk.
What are your delivery options?
  • UK Standard: 3-5 working days – £4.65 | Free over £35
  • UK Express: Next working day-£5.65 (order before 2pm) Free over £100
  • International Orders: 6-10 Business days- From £15
Do you offer free delivery?

Yes. Free UK standard delivery on all orders over £35
Can I change or cancel my order?

We accept changes or cancellations within 2 hours of ordering, provided your order hasn’t been packed or dispatched. Email us immediately with your order number at contact@rowe-bestbynature.co.uk.
What if my order arrives damaged or incorrect?

Contact us within 48 hours of delivery with photos of the packaging and items, and we will arrange a replacement or full refund at no extra cost.

💸 Payments & Returns

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna (pay in 3).
Can I return or exchange products?

Unopened, unused items can be returned within 14 days for a refund or exchange. Due to hygiene reasons, we cannot accept returns of opened or used fragrance products unless faulty. Return postage is payable by the customer unless the item is damaged or incorrect.
Do you offer refunds?

Refunds are processed within 3–5 working days of receiving and inspecting returned goods, or confirming a fault.

🧼 Sustainability & Care

Are your products eco-friendly?

We use recyclable glass bottles, biodegradable reed sticks, and minimal plastic packaging. Our formulations are vegan, cruelty-free, and never tested on animals. 
How do I get the best results from my diffuser?
  • Place in a cool, dry spot away from direct sunlight, heat sources, or open windows.
  • Place your diffuser in the hallway or an entrance to a room (motion and movement of air will help the scent circulate).
  • Flip all reeds once a week to boost scent throw.
  • Keep away from drafts to make your oil last longer.
How should I store my products?

Keep bottles sealed, out of direct sunlight, and away from extreme temperatures. Avoid storing near food or drink.

📞 Still have questions?

Email us at contact@rowe-bestbynature.co.ukÂ